I sent cryptocurrencies from Whitepaid to another wallet, but they did not arrive


Cryptocurrency withdrawals from your Whitepaid Wallet will be sent automatically after you have confirmed them.

Blockchain Explorer

You can use a Blockchain Explorer to check for yourself if a transaction actually took place. If you can see it there and it has already been confirmed by the network it was successful. If the transaction was confirmed at least once, it was successful and is irreversible.

In a Blockchain Explorer, you can search for the transaction ID (hash), which is an identifier for a particular transaction. You will find this in your Whitepaid Wallet in the details of the relevant transaction. To check a transaction, you can also search for a particular wallet address in a Blockchain Explorer, in this case, the address of your other wallet. Then all transactions to and from this address will be displayed.

If the transaction was successful, it means that the problem is with the wallet or the exchange where you sent the coins because the address is controlled by them. This may be a technical problem (see below) or the coins have not been credited to you for other reasons. For more help please contact the support of the wallet or exchange where you sent the coins and ask why they have not been credited to you.

Note: Unfortunately, cryptocurrency transactions cannot be reversed. We do not refund these either.

Addresses of cryptocurrencies are protected against typing errors by so-called checksums. However, what can happen is that you have accidentally copied and sent to another, valid, address of the same cryptocurrency.

Unfortunately, in some cases it is still possible to send to the address of another cryptocurrency. If the address is valid on both blockchains, because of the same address format, then one receives no error message, but has no access to it.


Buy Bitcoins with Credit Card

Popular Questions

Can American citizens buy cryptocurrency for a credit card?

Unfortunately NOT. Our company provides services for the purchase, storage and sale of cryptocurrency for a credit card only for Europeans. We constantly see work to expand the list of countries where we can provide services to our clients.

What do I need to do to buy a cryptocurrency for a credit card?

Everything is very simple. To buy cryptocurrency for a credit card you need to:

    Your data is encrypted, and we don’t keep any of your coins or money
    Submit your personal details. The more you add, the more you can buy
    Choose either bitcoin and the amount you want to buy

How quickly cryptocurrency is credited to my wallet after purchase?

We send cryptocurrency to your wallet instantly and automatically. After confirming 6 blocks in the blockchain, the entire amount will be credited to your wallet. The average time of enrollment is 30 minutes.

Do I need to pay a separate commission for a cryptocurrency transaction?

No, the transaction cost is already included in the purchase or sale price. If you transfer a cryptocurrency asset from your wallet in our payment system to another cryptocurrency wallet in another system, somm commission will be charged with the transfer amount

How to check the status of a cryptocurrency purchase?

In the purchase history you will see the transfer number. You can check the purchase status on site Blockchain.info using this transfer number.

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